Prior to making an online reservation, all clients must contact our office by phone to confirm vehicle availability for the requested date and time.
Refunds will not be issued for cancellations made outside of the 24-hour window. Chauffeur services are non-refundable; however, clients may receive a credit toward a future reservation.
Failure to cancel a reservation will result in forfeiture of the entire prepaid amount. Refunds are not available once the rental period has begun or after the service has been completed.
If the vehicle does not meet your expectations upon pickup, please contact us immediately so that a replacement vehicle may be arranged, subject to availability.
Extension requests are not guaranteed and require prior approval.
Unauthorized extensions or late returns will result in a late fee of $40 per hour.
- Valid driver's license required at the time of vehicle pickup
- Non-U.S. license holders must present a valid passport
- A credit card is required for all rentals
- A $250 authorization hold will be placed on the credit card at pickup
- Deposit refunds take between 1–10 business days to process
- You must present the physical bank card used to complete online payment
- Mileage exceeding the allotted limit: $0.50 per additional mile
- Vehicles must be returned with the same fuel level as at pickup
- Incorrect fuel level upon return: fuel charge starting at $65
- Smoking of any kind is strictly prohibited inside the vehicle
- Smoking policy violations: $250 penalty
- Marijuana use, preparation, or presence in the vehicle is strictly prohibited
- Vehicles must be returned in the same condition as received
- Any damage beyond normal wear and tear will be charged to the renter
If you have any questions about our rental policies, please contact us before making your reservation.